Paying and cancelling

How you can pay

You pay in Razorpay's payment window, which opens in the app. Razorpay is our payment partner.

A plan renews every month, so you set up a repeating payment: UPI AutoPay, a card, or a bank mandate. A pack of questions is paid once. The window shows every way you can pay.

Cards issued outside India can't be used for now.

Your card and UPI details

You enter your card, UPI or bank details only in Razorpay's window. The Starly never sees or keeps them. We keep only Razorpay's reference numbers for each payment.

Cancelling in the app

Go to Profile, then Your plan, then Cancel, and confirm. Nothing else is needed.

Your plan stops renewing. You keep it, and its questions, until the end of the month you've paid for.

There's no fee for cancelling.

Cancelling outside the app

You can also stop the repeating payment yourself. In your UPI app, open AutoPay or Mandates, find this payment and cancel it. For a card or a bank mandate, ask your bank, or use its app or website if it lets you.

Your plan then runs to the end of the month you've paid for, and you won't be charged again. Your plan page says so.

If a payment looks wrong

Every payment and its invoice are under Profile, then Payments and invoices.

If you were charged for something you didn't agree to, you can ask your bank or card issuer to reverse it. This is called a chargeback or a dispute, and it is your right.

You can also contact Razorpay at razorpay.com/support.