Contact
The business
- Legal name
- already sent over whatsapp
- Address
- 110045
Grievance officer
- Name
- Naiwrita Joy Shukla
Complaints
Something not right? Send us a complaint and you get a ticket number straight away.
Make a complaintWhat happens when you write to us
- If you use the complaint form, you get a ticket number and a copy of your complaint as we recorded it, on screen, straight away.
- We reply within 48 hours.
- We work to resolve every complaint within 7 days, and never later than one month. If we need more information we will ask, and tell you what is holding it up.
To help us find your account, write from the email address you sign in with, or give it to us. We will never ask for your password or a sign-in code.
Requests about your data
- Download your data: Your data and account, then "Download my data". Free, at any time.
- Correct your details: in the app, or write to the grievance officer.
- Delete your account: Your data and account, then "Delete my account". Or write to us.
- If someone else added information about you, for example in My People, write to the grievance officer.
If you're still not satisfied
You can call the National Consumer Helpline on 1915, or file a complaint with a Consumer Commission online through e-Jagriti. For a payment, you can also raise a dispute with your bank.
In an emergency
This page is not for emergencies. If you or someone else is in danger, call 112. For mental health support at any time, call Tele-MANAS on 14416 (free).